Go Beyond Quality Phone Log

scores

Internal tool for Quality Team recently promoted to high-priority development at 30% progress, but GitHub shows zero pushes since May 20 despite repeated syncs. Momentum is at risk of stalling while it's pinned and visible.

• Define MVP call-log schema: caller, time, severity, disposition
• Ship single-operator logging form end-to-end this week
• Confirm 24/7 uptime requirements with Quality Team lead
• Pick hosting target (internal server vs Vercel) and deploy staging
• Replace placeholder description with one-paragraph spec

notes

Go Beyond project

Plan from /cl

1. Foundation — schema, auth, on-call, /log shell

   Postgres + pgvector + MinIO running in dev compose. Drizzle schema + migrations for tickets/users/comments/etc. NextAuth v5 credentials sign-in. On-call rotation seeded. /log mobile shell renders.
2. PWA capture — record → Whisper → Claude → ticket

   /log capture flow records audio, uploads to MinIO via presigned PUT, transcribes via Whisper, extracts structured fields via Claude (bilingual issue_en/issue_th), persists ticket. Offline queue via IndexedDB.
3. Recommendations — pgvector retrieval + Claude rank

   /api/suggest retrieves 5 nearest precedents from pgvector, Claude ranks with hallucination filter. Cold-start guard at <20 closed tickets. Suggestions persist on ticket; accept/dismiss tracked in events.
4. Bilingual i18n — en/th toggle + locale persistence

   Full en/th localization across PWA + sign-in. Locale stored in cookie + users.preferred_locale. LocaleToggle Server Action. Suggest prompt emits both languages in one call.
5. Dashboard — triage, detail, search, trends, insights

   Quality team uses /dashboard daily: Triage Inbox, ticket detail with status PATCH + Claude resolution summary, escalation email composer, feedback widget, full-text search, trends + insights tabs. All bilingual.
6. Maintenance & insights — audio purge, digest, cron

   jobs-cron container runs scheduled audio purge (30-day retention), embedding refresh, weekly digest email. Production-grade cron + observability.
7. Production deploy — komarlab Docker + Caddy

   phonelog.komarlab.com live behind Caddy. Production compose.prod.yml + Dockerfiles for web + jobs-cron. Migrations applied. Admin password rotated. Health endpoint monitored.